Support and Releases

Raising a ticket

You can raise a ticket while seeking assistance by clicking the Question Mark icon on the static upper bar. This will open a Raise a Ticket window, where you can submit a ticket in the following way:

1. Multiple Ticket Categories: Choose from the following options by clicking teh appropriate radio button:
   • Report a Problem – If you encounter an issue while using the platform.
   • Suggest a Feature – Share ideas to enhance the platform.
   • Ask a Question – Get help with any queries.
2. Enter a title and description, attach relevant files if needed, and click on Submit your ticket. 
   
3. Track Your Tickets: View all submitted tickets under the My Tickets tab, enabling easy follow-ups and status tracking.
   

Accessing Release Communications:

You can access all newly released features by clicking the Megaphone icon on the static upper bar. This will take you to the Help Center, where you can view the release notes.

Ask Leo - chatbot

For instant help with product-related queries, you can use the AI chatbot, Leo. Simply click the “Ask Leo” button on the upper bar to open the chat panel. You can then ask your questions, and Leo will assist you with the answers.

After receiving an answer, you’ll see the prompt “Was this helpful?” with thumbs-up and thumbs-down icons. You can provide instant feedback on Leo’s responses by clicking the thumbs-up or thumbs-down as per your satisfaction with the answer.